Important! - Punctuation and hidden spaces are not permitted - make sure there are no leading or trailing spaces in either your registration name or license key.Īlso note that many games have similar titles. A license key for one game will not work for other games. Please make sure that you are entering your license key into the correct game. Shockwave license keys will only work on Shockwave games. ![]() If you have installed a different version of the same game (from a different Website), please delete it, then download and install the Shockwave version. If you need further assistance registering your game, please send us a message using the contact us form. Under "Contact Shockwave regarding", be sure to select 'Questions about a game I bought' from the menu. ![]() I'm receiving a "Failed to contact " message when entering my key information. Please review the following list of helpful troubleshooting tips: The "Failed to contact " message indicates that your browser or computer's security settings are not allowing the downloaded game to communicate with our server during the unlock process.
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